At Top Plumbers Pro, we’re committed to providing high‑quality plumbing services and ensuring your satisfaction. This Refund Policy explains when and how refunds may be issued for services booked through our website https://topplumberspro.com/.
1. Scope of This Policy
This refund policy applies to all plumbing services purchased, scheduled, or booked through our Website or by contacting us directly.
2. Service Satisfaction Guarantee
We strive to deliver reliable and professional plumbing work. If you are not satisfied with the completed service due to workmanship issues, defects, or errors directly related to our service, you may be eligible for a refund, partial refund, or corrective follow‑up service. Refunds are not automatic and are assessed on a case‑by‑case basis.
3. Requesting a Refund
To request a refund:
- Contact our customer support team within 7 days of the service completion.
- Provide your name, service date, invoice number, and a detailed explanation of the issue.
- Allow us to evaluate your request and, if needed, inspect the work or discuss next steps with you.
We will respond to your refund request as quickly as possible, typically within 3–5 business days of receiving your information.
4. Eligibility Conditions
Refunds may be considered under the following situations:
- The service was not performed as described.
- Work was performed with a clear error attributable to our team.
- You received unsatisfactory service that our team could not correct after notification.
Examples of non‑eligible refunds:
- Change of mind after the job is completed.
- Issues unrelated to workmanship (e.g., pre‑existing conditions).
- Charges for travel, inspection, or diagnostic visit where work was completed as agreed.
Refund eligibility is determined at our discretion based on your explanation and any supporting evidence.
5. Refund Method and Timing
If a refund is approved, it will be issued using the original payment method whenever possible (e.g., credit card or online payment). Depending on your financial institution, it may take 3–10 business days after approval for the refund to appear in your account.
6. Cancellations and No‑Shows
If you cancel a scheduled appointment before work begins, you may be eligible for a partial or full refund, depending on timing and any preparation costs incurred.
Failure to show up for a scheduled appointment may result in a service fee or charge.
7. Modifications to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.